Financial Aid Coordinator (Enrollment Services Specialist 3)
The Penn State Office of Student Aid is seeking a financial aid coordinator to assist with the review of student financial aid applications while using various eligibility criteria to determine financial aid consideration for students. This position will report to the Director of Application and Eligibility Services for Student Aid. The work of this position impacts Penn State’s approval to participate in Federal and State Student Aid programs which comprise the majority of the $1.2B in student aid funding at the University. This individual is responsible for managing a workload independently as well as working collaboratively within a team. This role touches multiple programs, processes, policies, and regulations needed in the effective administration of Student Aid. This position requires a high level of comfort with problem-solving, attention to detail, and multi-tasking. Requires in-depth knowledge of, and review of, relevant federal and state regulations, and University policies and procedures prior to implementing new services or initiatives.
The successful applicant will develop and maintain expertise in federal, state, and institutional regulations and policies. They will also need to establish and maintain strong working relationships with, and functional knowledge of, other University administrative units, such as the Office of the Bursar, Office of the Registrar, and Student Financial Services to resolve issues that impact the administration and delivery of student aid.
The Financial Aid Coordinator will also provide financial aid counseling to students and parents regarding all aspects of the financial aid process and eligibility requirements for federal, state, and institutional student aid programs via email, in-person interactions, and virtual presentations and discussions. This role will assist students and their families with developing strategies for how they will finance their education at Penn State. In addition, this role will be responsible for the review of financial aid applications to determine whether the professional judgment can be applied in making exceptions with the knowledge that all exceptions are subject to audit and for resolving cases referred by other staff that requires special handling or problem-solving.
Typically requires a Bachelor’s degree or higher plus one to three years of related experience, or an equivalent combination of education and experience. Previous training experience is a plus. Requires moderate-level knowledge of complex federal, state, and University aid regulations, policies, and procedures. Also requires working knowledge of Zoom and Microsoft PowerPoint.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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