Resources for Students and Families

Quick References Resource Center

Resources provided by PASFAA’s Business Partners



College Ave

PNC Bank Student Lending


Sallie Mae



McClintock & Associates

Higher Education Assistance Group, Inc.



iHelp Private Loans



Scholarship Searches and Sweepstakes

Financial Aid Applications

FAA (Access to Central Processing)

Financial Literacy Tools and Credit Tips

IRS Tools – Where’s my Refund – Filing for Individuals – Internal Revenue Service – Using a Mobile Device – Download the IRS2GoApp to check your refund status, make a payment, sign up for helpful tax topics and more!

Associations and Organizations


Higher Education News and Opinions

Inside Higher Ed
Higher Education Watch
Chronicle of Higher Education
Student Lending Analytics

Federal Student Loans and Grants

Federal Student Loans
National Student Loan Data System (NSLDS)
Common Originations and Disbursements (COD)

Government Services

Social Security Administration
Bureau of Citizenship and Immigration
Selective Service System
Military Services

Federal Student Aid Customer Service/Processing Directory

Borrower Defense Hotline: 1-855-279-6207

Campus-Based Call Center: 1-877-801-7168

  • Direct Loans: 1-800-848-0978
  • Grants: 1-800-474-7268
  • Student Loan Support Center: 1-800-557-7394

CPS/SAIG Technical Support: 1-800-330-5947

Default Resolution Group: 1-800-621-3115

eZ-Audit Help Desk: 1-877-263-0780

Federal Student Aid Feedback Center: 1-844-651-0077

Federal Student Aid Information Center: 1-800-4-FED-AID

G5 Hotline: 1-888-336-8930

Loan Consolidation Servicers

  • FedLoan Servicing (PHEAA): 1-800-699-2908
  • Great Lakes Educational Loan Services, Inc.: 1-800-236-4300
  • Navient: 1-800-722-1300
  • Nelnet: 1-866-426-6765

Loan Consolidation Information Call Center: 1-800-557-7392

Loan Servicing Centers for Schools

  • CornerStone: 1-877-336-7397
  • ECSI Federal Perkins Loan Servicer: 1-866-313-4130
  • FedLoan Servicing (PHEAA): 1-800-655-3813
  • Granite State – GSMR: 1-800-303-8353
  • Great Lakes Educational Loan Services, Inc.: 1-888-686-6919
  • HESC/Edfinancial: 1-855-845-1001
  • MOHELA: 1-888-866-4353
  • Navient: 1-888-272-4665
  • Nelnet: 1-866-463-5638
  • OSLA Servicing: 1-866-264-9762

Loan Servicing Centers for Students

  • CornerStone: 1-800-663-1662
  • ECSI Federal Perkins Loan Servicer: 1-866-313-3797
  • FedLoan Servicing (PHEAA): 1-800-699-2908
  • Granite State – GSMR: 1-888-556-0022
  • Great Lakes Educational Loan Services, Inc.: 1-800-236-4300
  • HESC/Edfinancial: 1-855-337-6884
  • MOHELA: 1-888-866-4352
  • Navient: 1-800-722-1300
  • Nelnet: 1-888-486-4722
  • OSLA Servicing: 1-866-264-9762

Nelnet Total and Permanent Disability Servicer: 1-888-303-7818

NSLDS Customer Service: 1-800-999-8219

Ombudsman: 1-877-557-2575

Research and Customer Care Center: 1-800-433-7327

More Student & Family Resources

We’ve all recognized the increasing need for some education beyond high school for a successful career. The cost of an education beyond high school will probably be one of your largest family investments, second only to the purchase of a home. It’s never too early to begin planning for higher education, in fact the earlier you begin planning, the more prepared you will be for making sound financial and career choice decisions. We hope that you find this information helpful as you begin planning for that postsecondary degree.