I am honored and humbled to represent you as your PASFAA President.
I am excited that 2020 is finally over! This has been an unprecedented year for all of us, one that we haven’t ever experienced before and, more importantly, one that none of us wants to ever experience again. That said, we should be PROUD of how we were able to adjust and adapt to this unfortunate situation.
There is an old saying: “Adversity does not build character, it reveals it!”
IF this past year has taught us anything, it is that WE have GREAT CHARACTER. Despite everything, a global pandemic, campuses shutting down, the transition to online classes, regulatory changes, the transition to working remotely from home, refunds, Loan Debt Letters, Cares’ Act funding, etc., we revealed our true character as financial aid administrators! We did this by focusing and providing our students and their families with the utmost level of professionalism, customer service, and a never-ending commitment to the best possible financial aid. In the end, we revealed our true character because WE ARE PASFAA.
Based on this past year, I know that TOGETHER, no matter what the challenge brings, we can and will overcome it!
Let’s hope that 2021 will be much better!
George Santucci, PASFAA President
at The Penn Stater Conference Center,
State College, PA