Assistant Director of Student Financial Services

Assistant Director of Student Financial Services

Job Description:

Job Summary
The Assistant Director is responsible to initiate, plan, execute and evaluate programs and processes for efficient and accurate delivery of financial aid funds to students including accurate student account billing. Work closely with parents and students on individual financing plans. Works closely with a number of campus partners to support student service and enhance the student experience. Professionally represent Susquehanna University throughout the region.

Specific Responsibilities
• Perform need analysis, financial aid awarding and quality assurance.
• Counsel students and their families regarding aid programs, process and financing options.
• Take an active role in student recruitment and retention.
• Speak on relevant student financial service topics, on campus and representing Susquehanna off campus.
• Manage federal work study program.
• Manage external student and parent loan programs.
• Develop and manage default prevention programs and notices to current students and alumni.
• Coordinate financial aid for Global Opportunities (GO) Program and university scholarships with Associate Director.
• Assist with student accounts receivable activities as needed.
• SFS Website administrator.
• VA certifying official.
• Contributes to the overall success of the Office of Student Financial Services and the University by performing other duties and responsibilities as assigned.


Susquehanna University


Knowledge, Skills, Abilities Knowledge and understanding of regulations related to student financial aid and student accounts receivable. Proven skills in Microsoft Office, including Excel, Word, and Outlook. Excellent oral and written communications skills; ability to write clear, concise letters and emails; ability to effectively communicate with campus partners, external regulators, vendors, students and parents while maintaining patience, tact and professionalism. Must be able to calculate figures and amounts. Ability to organize and prioritize work assignments. Ability to handle confidential information in a professional and ethical manner. Ability to manage and process detailed information with frequent interruptions. Ability to analyze and interpret data and solve problems within established guidelines and policies. Ability to work evenings and weekends on occasion. Must be able to attend professional conferences in the field of student financial services. Education and Experience Bachelor’s degree and a minimum of two years of financial aid experience required. Additional Requirements This position requires a valid driver’s license, and the ability to drive and qualify under the university’s insurance carrier when driving a university and/or leased vehicle. Physical Demand Must be able to remain in a stationary position for extended periods of time. Operates a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their student account charges or financial aid package; must be able to exchange accurate information in these situations. Position requires the ability to occasionally lift up to 10 pounds. Position requires occasional interaction with students and families in group settings. Working conditions are indoor.

Application Deadline:

Accept Electronic Resumes


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