Associate Director of Financial Aid Systems – Enrollment Operations and Student Services

Associate Director of Financial Aid Systems – Enrollment Operations and Student Services

Job Description:


Under the primary direction of the Executive Director for Enrollment Systems, Research and Effectiveness, the Associate Director of Financial Aid Systems works collaboratively with the Assistant Vice President of Enrollment Operations and Student Services, as well as the Assistant Vice President and Director of Financial Aid and Scholarships and other staff members, to administer all aspects of the financial aid process, which includes but not limited to the development, administration and interpretation of financial aid policies and procedures in accordance with established federal, state and institutional guidelines, as well as other enrollment systems, including, but not limited to Ellucian Banner, Technolutions Slate and vendor partnerships. Works independently and is expected to exercise discretion and independent judgment in carrying out the responsibilities, including but not limited to, developing financial aid strategies for all university funds.  Supports Enrollment Management goals to recruit and retain students. Provides leadership and direction for the policies, procedures and operations involved with the awarding and delivery of financial aid and scholarship programs.



Configures, maintains, and improves financial aid processes. Continuously reports to, coordinates, and consults with AVP and Director of Financial Aid and Scholarships.

Administers and awards all financial aid programs at the University including federal, state, and institutional grants, scholarships (internal and external), loans, veteran benefits, and student employment.

Oversees all systems and operations: awards financial aid, imports FAFSA data, sends communications emails, financial aid disbursements, and mitigates compliance risks as they arise with little direction from supervisor.

Establishes annual cost of attendance for all schools and colleges within the university.

Interprets all financial aid technical findings within the tracking, imports and processes then makes and implements appropriate resolutions.

Documents code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve support. Provides written documentation of findings to share with colleagues.

Ensures compliance with applicable federal, state, and institutional regulations as well as Duquesne policies and procedures, internal controls, and data security requirements.

Performs a variety of application development of the Financial Aid Office’s technology and application systems and creates business processes to meet end-user requirements and federal, state, and institutional regulatory mandates, rules, policies, and procedures.

Completes external financial aid surveys for the university; completes reports for Enrollment Management to show trends and forecasts for enrollment goals.

Creates, maintains, and reviews daily integrity reports to ensure compliance and system operation. Performs Cognos query reports for schools across campus in relation to endowed scholarship candidate searches.

Engages with student information systems to ensure availability of real-time, user-centric data that serves the diverse needs of college constituencies-academic departments, enrollment division and executive leadership.

Develops detailed tasks and projects plans by analyzing project scope and milestones for moderately complex projects.

Provides analytical support by identifying trends within the data and brings them to the attention of enrollment leadership.

•Discount Rate statistics

•Enrollment comparisons to budget and prior year statistics

•Retention statistic

Oversees, reviews, and tests Banner and provide data to outside sources. Functions as the data steward to ensure data integrity, accreditation standards, privacy laws and best practices for Banner (Admissions), COGNOS (Admissions) and Slate. Conducts Cognos testing during system upgrades.

Prepares for and implements upgrades to SIS (Banner) for financial aid applications and annual financial aid applications and development (i.e. new year roll, etc.).

In conjunction with the Senior Business Intelligence Analyst, serves as the CTS liaison and functional expert for the Financial Aid office and assists with current and new technology used in financial aid.

Oversees and monitors annual communication for current student body.

Provides day-to-day leadership, mentoring, and coordination for the Assistant Director of Financial Aid Systems, who support complex financial aid systems and technologies.

Represents financial aid at technology and operations meetings. Participates in professional development and performs other duties and projects as assigned.

Attends admissions recruitment events (e.g., Duq Days, Admitted Student Days, etc.).

Completes other duties as assigned.


Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.




Duquesne University

Website Address:


Minimum qualifications: Bachelor’s degree from an accredited institution and 5-8 years of progressively responsible experience. Preferred qualifications: Master’s degree from an accredited institution. Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: Highly developed interpersonal, analytic, problem-solving, organizational and communication skills, including the ability to listen thoughtfully and respectfully to a diverse population of constituents and stakeholders Strong communication skills, both oral and written providing the ability to effectively communicate with multiple internal and external constituents Extensive Knowledge and understanding of federal, states and agency-accrediting rules and regulations as they pertain to higher education admission. Very strong knowledge of federal and state regulations concerning financial aid, as well as NCAA regulations Very strong technical knowledge of FAMS system (Banner/Ellucian preferred) Knowledge of Federal sites such as EDconnect, NSLDS, CPS, and COD; and PHEAA site A broad understanding of higher education processes and procedures, including shared governance, strategic planning, resource allocation and budget management Ensures compliance with Federal and State laws pertaining to financial aid, affirmative action and FERPA Membership and active engagement in appropriate national student service organizations, such as NASFAA and PASFAA Proficiency with PC, Microsoft Office tools, email and the Internet with the ability to learn a variety of new technology systems; technical knowledge of Power BI; knowledge of COGNOS; familiarity with Slate and Banner preferred Sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically Proactive, strategic, analytical and deadline-oriented in a complex organization Ability and willingness to work outside of regular business hours and some weekends during peak enrollment periods Ability to prepare and maintain confidential data independently in accordance with established policies and procedures and exercise consistent discretion Considerable knowledge of the laws, regulations and policies governing the operations of the University Ability to create and maintain complex records and files Willingness and ability to work evenings and weekends as needed during peak enrollment periods Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others). Ability to establish and maintain effective working relationships with the University Community. Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.


Applicants are asked to submit a cover letter, resume, and contact information for three professional references. Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC ( We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission. Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.

Application Deadline:

until filled

Accept Electronic Resumes


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