Undergraduate Financial Aid Counselor
Wilkes University invites applicants for a full-time Undergraduate Financial Aid Counselor to assist new and continuing undergraduate students with identifying and pursuing funding opportunities. This position is part of the Student Financial Services Office and reports directly to the Associate Director of Undergraduate Financial Aid. The Undergraduate Financial Aid Counselor provides top quality customer services, advising students and families on financial aid opportunities; performs functions related to technical and functional financial aid processes: conducts student needs analysis; packages student financial aid; monitors and processes federal verification; provides student and parent counseling by phone, email, and in person.
Job requirements include, but are not limited to:
A focus on top quality customer service and quick response time, provide counseling assistance to students, families, and the outside community regarding financial aid opportunities, answer questions, inquiries or requests from students, parents, or guardians in writing, over the phone or in person regarding financial aid programs and eligibility. The Counselor will advise applicants on federal, state, and institutional student financial aid programs, regulations, eligibility requirements and application procedures.
Throughout the processing cycle, review Free Applications for Federal Student Aid (FAFSAs); perform need analysis; follow-up on missing or inconsistent data; determine student eligibility in accordance with federal, state and University awarding policies.
Process federal verifications as mandated by federal law; review the students’ and/or parents’ federal income taxes and compare information on taxes to information filed on the FAFSA; identify and correct any discrepancies and make appropriate aid adjustments.
Responsible for managing financial aid programs in a timely and efficient manner.
Serve as liaison between Bursar’s Office and Student Financial Services.
Interact with students, parents, lenders, employers, guarantee agencies and/or staff to resolve issues.
Collaborate with Undergraduate Admissions team staff to coordinate undergraduate student enrollment activities.
Participate in student orientations, open houses, and other special events as necessary.
Other job duties as assigned by the Director and/or Associate Director of Undergraduate Financial Aid.
Wilkes University
• Bachelor's degree required. Preference given to candidates with degrees in business, finance, or related field. 10 years of experience directly in the financial aid field will be considered in place of a completed degree. • Minimum of three (3) years' experience in financial aid, student counseling or a related area is required. • Knowledge of general regulations governing the administration of federal, state and college financial aid programs (including grant and loan programs). • Knowledge of financial aid application procedures and forms. • Knowledge of various software programs (Excel, Word, etc.). • Knowledge of routine office equipment and procedures. • Experience using Ellucian's BANNER is preferred. • Must be self-directed, able to set goals and determine how to achieve results. • Strong problem solving and analytical skills. • Excellent customer service skills. • Strong written and oral communication skills. • Accurate in work and attention to detail. • Excellent organizational skills that include effective planning and time management. • Commitment to diversity and sensitivity to the needs of educationally and economically disadvantaged students. • High energy with strong work ethic. • Bilingual in English/Spanish is a plus. • Ability to work extended hours during peak processing times.
To apply, visit https://wilkesuniversitycareers.applicantpro.com/jobs/. Please be sure to include a cover letter, resume, or curriculum vitae and three references.
until filled
yes
To apply for this job email your details to crystal.ondrick@wilkes.edu