Associate Director, Student Financial Services

Associate Director, Student Financial Services

Job Description:

Wilkes University seeks passionate, student-centered professionals as applicants for an Associate Director position in the Office of Student Financial Services. Under the direction of the Director of Undergraduate Student Financial Services, the Associate Director supervises and processes activities related to university, state, and federal financial assistance allocations for the university, including the direct supervision of student financial services counselors.

The Associate Director works directly with the compliance team to ensure compliance with university, state, federal and NCAA regulations and maintains Banner database tables to maximize fiscal efficiencies as they pertain to financial aid. This position also works closely with the Director of Undergraduate Student Financial Services to remain current on regulations relevant to accounts receivable/payable operations as they relate to student accounts. The Associate Director coordinates and serves as the point of contact in the certification of the Veteran’s Administration educational benefits program; provides general information and advises the public including, but not limited to, prospective applicants, students, faculty and administration regarding veteran program requirements and benefit-related issues. This position also collaborates with multiple departments and partners to identify needs and recommend solutions for process improvement.


A Bachelor's Degree in Business, Finance or a related field is required. The ideal candidate will have a minimum of five (5) years of experience in financial aid, student counseling, or a related area. Experience in higher education is preferred. Knowledge of financial aid application procedures and forms is required. Sensitivity to the needs of all prospective students and the ability to communicate effectively with students, parents and other members of the campus community is expected. Additionally, the successful candidate will demonstrate strong organizational skills; excellent attention to detail; ability to relate to and develop a positive rapport with students and family members to provide accurate, valid, and complete information. Must be able to work in team and independent environments, possess excellent written and interpersonal communication skills; strong computer skills including MS Excel and general proficiency with technology; a willingness to assist current and prospective students and their families in financing a college education; the ability to read and effectively interpret policy and regulations; and the ability to prioritize and deliver projects on time.

Application Deadline:

until filled

Accept Electronic Resumes


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