Senior Associate Director of Financial Aid

Senior Associate Director of Financial Aid

Job Description:

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success.  West Chester University of Pennsylvania’s Financial Aid team invites applicants for the position of Senior Associate Director of Financial Aid.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania.  We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with generous retirement plans; many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Financial Aid Office supports the recruitment, retention, and student success efforts of the University’s diverse undergraduate and graduate student population by helping students and their influencers seek, obtain, and make the best use of all financial resources.

The Senior Associate Director oversees reconciliation for approximately $100 million in in the Direct Loan Program and $19 million in federal Pell grants; provides leadership for the Office; facilitates fund drawdowns and return of funds to ensure compliance in collaboration with Finance and Business Services; assists in preparation and submission of financial reports required by federal, state, and institutional mandates; and contributes to the efficiency and effectiveness of the student financial aid services experience.

The ideal candidate will demonstrate leadership experience in a financial aid office; hands on experience with student information systems, student auxiliary platforms and Department of Education platforms; experience maintaining compliance with state, federal, NCCA and institutional regulations; excellent communication, organizational, and interpersonal skills; the ability to communicate effectively across a diverse population; and a commitment to student success.

Responsibilities include:

Oversee daily management of the Office
Administer and reconcile all federal and state monies
Administer and reconcile all employee tuition waivers, housing grants, and graduate assistant awards
Administer all athletic awards per NCAA guidelines and update aid in the NCAA Compliance Assistant (CA)
Document monthly and year end reconciliations of Title IV Aid and Private Educational Loans
Ensure compliance with all state, federal, NCAA, and institutional regulations
Remain up to date with regulations, policies, and guidelines related compliance
Lead and supervise three Assistant Directors of Financial Aid
Develop and maintain a policy and procedure manual and corresponding calendar to document processes, increase efficiencies, and impact the student experience in collaboration with campus partners in the offices of the Registrar, Bursar, and Admissions
Other duties as assigned



West Chester University


Minimum Qualifications: Bachelor's degree Five (5) years of Higher Ed financial aid office experience Two (2) years of management/supervisory experience in Financial Aid Experience using student information systems such as People Soft and Banner Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel Preferred Qualifications: Experience with student auxiliary platforms such as Campus Logic, OnBase, and SLATE/CRM Experience with Department of Education platforms such as COD, NSLDS, and FAA Demonstrated experience in reconciliation of Federal Pell Grant, Direct Loans, and Private Educational Loans Demonstrated experience with Return of Title IV (R2T4) regulations Demonstrated experience with federal verification regulations Experience administering NCAA Division II Awards and maintaining compliance Experience building and maintaining policy and procedures manuals


Special Instructions Ask about opportunities to work from home and alternate work schedules. The salary for this position is $79,675. Review of applications will begin immediately and continue until the position is filled. Candidates should apply online at Application materials must include a resume, cover letter and listing of three professional references (All required for consideration). Applicants must successfully complete the interview process to be considered as a finalist. Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. Agency West Chester University Address 201 Carter Drive, Suite 100 West Chester, Pennsylvania, 19383 Phone 610-436-2591 Website

Application Deadline:

until filled

Accept Electronic Resumes


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