Financial Aid Coordinator (Enrollment Services Specialist 3)
The Penn State Office of Student Aid is seeking a financial aid coordinator. The individual in this position is responsible for developing and maintaining a strong working knowledge of all federal, state, and University student aid regulations, policies, and procedures and contributing to the analysis of these regulations. The work of this position impacts Penn State’s approval to participate in Federal and State Student Aid programs which comprise the majority of the $1.2B in student aid funding at the University. This individual is responsible for processing and troubleshooting issues of federal, state, and university aid programs to include grants, scholarships, work-study, and federal and alternative loan programs. They will provide significant coordination in the identification and resolution of overawards, as well as state grant and special program processing. The position involves reviewing and monitoring reports to adjust or correct federal, state, and institutional aid, and communicating with federal and state agencies. This role touches multiple programs, processes, policies, and regulations needed in the effective administration of Student Aid. This position will report to the Director of Federal and State Aid within the Office of Student Aid.
The successful applicant will develop and maintain expertise in federal, state, and institutional regulations and policies. They will also need to establish and maintain strong working relationships with, and functional knowledge of, other University administrative units, such as the Office of the Bursar, Office of the Registrar, and Student Financial Services to resolve issues that impact the administration and delivery of student aid.
The Financial Aid Coordinator will also provide financial aid counseling to students and parents regarding all aspects of the financial aid process and eligibility requirements for federal, state, and institutional student aid programs via email, in-person interactions, and virtual presentations and discussions.
Typically requires a Bachelor’s degree or higher plus one to three years of related experience, or an equivalent combination of education and experience. Previous training experience is a plus. Requires moderate-level knowledge of complex federal, state, and University aid regulations, policies, and procedures. Also requires working knowledge of Zoom and Microsoft PowerPoint. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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