Enrollment Services Specialist 3 (Coordinator)
The Penn State Office of Student Aid is seeking a Coordinator:
- Participate in both small and large audience outreach events
- Assist with managing the Office of Student Aid Email Response System
- Assist with the Office of Student Aid ServiceNow Ticket System
The Penn State Office of Student Aid is seeking a Coordinator to assist with the management of the Office of Student Aid Email Response System, participate in the Office of Student Aid’s Outreach events, and assist with handling ServiceNow ticket responses. This position will report to the Director of Student Services & Outreach for Student Aid.
The work of this position impacts Penn State’s approval to participate in Federal and State Student Aid programs which comprise the majority of the $1.2B in student aid funding at the University. This individual will provide backup support for coordinating timely responses to incoming communications for both the Office of Student Aid Email Response System and the ServiceNow ticket system. In addition, this role will participate in the creation and presentation of both small and large-audience outreach events. Outreach events include, but are not limited to New Student Orientation, Undergraduate Admissions Accepted Student Presentations, Financial Literacy Seminars, FAFSA Workshops, Link UP event, Study Abroad Fairs, TRIO presentations, and Office of Student Aid webinars. This role touches on multiple programs, processes, policies, and regulations needed in the effective administration of Student Aid. This position requires a high level of comfort with public speaking as well as experience in Instructional Design, creating and giving presentations, and strong writing skills. Expectations are to partner with all University offices as needed in support of projects in the Office of Student Aid. Requires in-depth knowledge of, and review of, relevant federal and state regulations, and University policies and procedures prior to implementing new services or initiatives.
The successful applicant will develop and maintain expertise in federal, state, and institutional regulations and policies. They will also need to establish and maintain strong working relationships with, and functional knowledge of, other University administrative units, such as the Bursar and Student Financial Services, New Student Orientation, World Campus, and all other campuses to resolve issues that impact the administration and delivery of student aid.
The coordinator will also provide financial aid counseling to students and parents regarding all aspects of the financial aid process and eligibility requirements for federal, state, and institutional student aid programs via email, phone, in-person interactions, and virtual presentations and discussions. This role will assist students and their families with developing strategies for how they will finance their education at Penn State. In addition, this role will be responsible for the review of financial aid applications to determine whether the professional judgment can be applied in making exceptions with the knowledge that all exceptions are subject to audit and for resolving cases referred by other staff that requires special handling or problem-solving.
This position is based at the University Park Campus and typically requires a bachelor’s degree or higher one plus year of related experience, or an equivalent combination of education and experience. Previous training experience is a plus. Requires moderate-level knowledge of complex federal, state, and University aid regulations, policies, and procedures. Also requires working knowledge of Zoom and Microsoft PowerPoint.
At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our university values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows, Integrity, Respect, Responsibility, Discovery, Excellence, and Community.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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