Assistant Director of Student Services and Outreach (Enrollment Services Manager 2)
The Penn State Office of Student Aid is seeking to fill the role of Assistant Director of Student Services and Outreach. The successful candidate will assist the Director of Student Services and Outreach with the overall management and supervision of the team and act in the absence of the Director to provide leadership and direction to staff. Provide assessments, suggestions, and delivery of student aid to ensure compliance with all federal and state laws and regulations and University policies and procedures. Supervise, train, determine professional development needs, assist in hiring and evaluation, and coordinate daily workflow of staff members.
Penn State’s Office of Student Aid is responsible for administering and tracking over $1.2B in Federal, State, University, and private/external student aid funding. These programs assist over 75,000 undergraduate, graduate, and professional students each year. The work of this position impacts Penn State’s approval to participate in Federal and State Student Aid programs which comprise the majority of the $1.2B in student aid funding at the University.
Under the direction of the Director of Student Services and Outreach, the Assistant Director will:
- Provide leadership for current student success initiatives, working with academic advisers to create a support system for student success.
- Analyze student traffic and system data in support of policy and process improvement.
- Collaborate with Multimedia Specialist to create, edit, and enhance LionPATH communications, including mass emails to students, service indicator and checklist messages and identify query needs.
- Maintain a database of communications sent by student aid and work closely with content experts to update materials.
- Help to identify communication needs of the office and create comment codes as requested.
- Provide telephone, email correspondence, and in-person walk-in advising to families about the student financial aid process and related issues.
- Provide input to overall strategic planning for the office and help set office-wide policies and procedures.
- Actively participate in or lead meetings and committees related to the work of the office and the work of Enrollment Management.
- Work with other University departments such as Admissions, Bursar, Housing, Registrar, World Campus, and all other campuses to resolve issues which impact the administration and delivery of student aid. Partner with all university offices as needed in support of projects in the Office of Student Aid.
- Represent the office in outreach activities including presentations and information fairs to small and large groups.
This position requires high level knowledge of complex regulations. The Assistant Director is responsible for review of applications to determine whether exceptions to policies can be made and apply professional judgment in making such exceptions. All exceptions are subject to audit. The successful candidate will also be responsible for resolving cases referred by other staff that require special handling or problem solving.
This position is based at University Park.
Education and Experience:
Typically requires a Bachelor’s degree or higher plus four years of related experience, or an equivalent combination of education and experience. Master’s degree preferred and experience in an area applicable to student aid administration. Excellent writing, interpersonal, analytical, and critical thinking skills are required. Requires high level knowledge of complex federal, state, and University aid regulations, policies, and procedures.
The following background checks must be successfully completed for this position:
This position will require successful completion of standard background checks.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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