Administrative Support Assistant 3
The Office of Student Aid is seeking an Administrative Support Assistant whose primary responsibility will be ensuring the proper receipt, handling, imaging, and distribution of all documents, typically over 50,000 annually, received by the Office of Student Aid. In addition, this role is responsible for assisting in the coordination of all office document processing for the successful awarding, monitoring and oversight of federal, state and university student aid, its procedures and processes in the delivery of student financial aid. This position is responsible for appropriate stewardship of financial need data and FERPA confidentiality policies and following detailed workflow instructions from the supervisor in support of the Office of Student Aid’s strategic plan.
The role will provide daily support to University awarding personnel via phone, e-mail, or through specialized report data, as well as collaborate with other Campus Aid representatives, troubleshoot document issues and processes with University personnel and outside agencies in the administration of all document processing for resolution of student record issues. This role is also responsible for Service Now Requests for imaging codes and changes in the Work Assignment queues for DocFinity, and collaborating with Penn State Information Technology staff on technical issue resolutions.
In addition, this role will assist in updating the received check file for incoming paper checks, and distributing to the appropriate office; assist with coordinating schedules and assignments of wage and work-study staff in the document processing area; assist in the review of Office of Student Aid policies and procedures to ensure ongoing compliance with federal and state statutes and University policies and guidelines, and actively participate in meetings and committees related to the work of the office and the work of the Division of Undergraduate Education.
This position typically requires a High School diploma or higher plus two years of related experience, or an equivalent combination of education and experience. In addition, this position will require the successful completion of standard background checks.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
To review the Annual Security Report which contains information about crime statistics and other safety and security matters and policies, please go to https://police.psu.edu/annual-security-reports, which will also explain how to request a paper copy of the Annual Security Report.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Pennsylvania State University
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