Senior Financial Aid Coordinator (Enrollment Services Specialist 4)
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Penn State Office of Student Aid is seeking a Senior Financial Aid Coordinator to assist the Director of the Federal and State Programs team in the management of State Grant and special programs. Responsibilities will include the administration, monitoring, and processing of the PA State Grant program, other state programs (Ohio, Massachusetts, West Virginia, Vermont, Maryland, and Delaware), and the Ready to Succeed Scholarship Program and PHEAA Special Programs (CHAFEE, BDBG, PATH, MFEP). The individual will be responsible for developing and maintaining a strong working knowledge of all federal, state and University student aid regulations, policies, and procedures and contributing to the analysis of these regulations. This individual will analyze daily system reports to monitor and coordinate the effective and efficient flow and processing of the federal, state, and institutional aid programs.
This position requires a high-level knowledge of complex regulations. Critical thinking skills and attention to detail are paramount to identifying and resolving processing and communication issues with students and their families, including professional judgement action affecting their eligibility for aid. In addition, this individual will provide telephone and email correspondence, and in-person walk-in advising to students/families about the student financial aid process and related issues, as well as represent the office in outreach activities including presentations to small and large groups. This individual will coordinate with other University departments such as Admissions, Bursar, Student Financial Services, Registrar, LDMO and all other campuses to resolve issues which impact the administration and delivery of student aid.
Education and experience:
Typically requires a Bachelor’s degree or higher plus three years of related experience, or an equivalent combination of education and experience. Excellent writing, presentation, interpersonal, organizational, and critical thinking skills are required. Proficiency in the use of PeopleSoft Campus Solutions, or similar, student information system and in Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Zoom is desired. Please include a resume and cover letter.
This position is based at University Park.
The following background checks must be successfully completed for this position:
This position will require successful completion of standard background checks.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.
To review the Annual Security Report which contains information about crime statistics and other safety and security matters and policies, please go to https://police.psu.edu/annual-security-reports, which will also explain how to request a paper copy of the Annual Security Report.
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Pennsylvania State University
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