Financial Aid Senior Coordinator (Enrollment Services Specialist 4)
The Penn State Office of Student Aid is seeking a Financial Aid Senior Coordinator to manage the verification, certification, and conflicting information process for the Office of Student Aid. This position will report to the Director of Application and Eligibility Services for Student Aid. The work of this position impacts Penn State’s approval to participate in Federal and State Student Aid programs which comprise the majority of the $1.2B in student aid funding at the University. This individual is responsible for organizing and coordinating the ongoing development, implementation, and compliance aspects of the verification, certification, and conflicting information process. In addition, this role will be required to train staff in specific processes and procedures. This position will require a high level of problem-solving, attention to detail, and multi-tasking.
This role touches multiple programs, processes, policies, and regulations needed in the effective administration of Student Aid. Expectations are to partner with all university offices as needed in support of projects in the Office of Student Aid. Requires in-depth knowledge of, and review of, relevant federal and state regulations, and University policies and procedures prior to implementing new services or initiatives. This position will actively participate in or lead meetings or projects related to the work of the office with other areas of the University, as needed.
The successful applicant will develop and maintain a high level of expertise in federal, state, and institutional regulations and policies and to establish and maintain strong working relationships with, and functional knowledge of, other University administrative units such as the Bursar and Student Financial Services; New Student Orientation; World Campus and all other campuses to resolve issues which impact the administration and delivery of student aid.
The Senior Coordinator will also provide financial aid counseling to students and parents regarding all aspects of the financial aid process and eligibility requirements for federal, state, and institutional student aid programs via phone, email, and in-person interactions. This role will assist students and their families with developing strategies for how they will finance their education at Penn State. In addition, this role will be responsible for the review of financial aid applications to determine whether the professional judgment can be applied in making exceptions with the knowledge that all exceptions are subject to audit, and for resolving cases referred by other staff that requires special handling or problem-solving.
Typically requires a Bachelor’s degree or higher plus three or more years of related experience, or an equivalent combination of education and experience. Previous training experience is a plus. Requires high-level knowledge of complex federal, state, and University aid regulations, policies, and procedures.
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