Loan Specialist
Job Summary: The Student Financial Services (SFS) Loan Specialist primarily manages the Parent PLUS and private education loan processes at Susquehanna University. This includes advising students and families on loan selection, determining loan amounts based on costs and the loan application process. This position reports to the Assistant Director, Loans. This position is defined as a non-exempt position under FLSA regulations.
Specific Responsibilities
· Answers incoming phone calls according to established schedule; responds to walk-in inquiries from students and families as needed.
· Processes all external student loan applications; assists families with the filing of applications; manage applications in various stages of completion; works with families regarding application completion requirements; determines loan eligibility and amounts within program parameters.
· Authorizes disbursement of federal loan funds within program parameters; imports loan disbursement records, reconciles systems; processes return of loan funds.
· Manages the financial aid processes for the summer session and teacher intern programs, including the verification of enrolled credits.
· Coordinates upper-class financial aid application process; records/tracks receipt of application materials; determines additional documentation requirements and works with families to complete files; prepares complete applications for packaging.
· Assists with prospective financial aid application process; records and tracks receipt of application materials; determines need for additional documentation and works with families to complete files; prepares complete applications for packaging.
· Creates electronic communication campaigns necessary to support the completion of federal student aid eligibility requirements, including entrance/exit counseling.
· Updates student address changes and student major (CIP code) changes with the Department of Education, following program parameters.
· Works closely with outside constituencies, including lenders, guarantee agencies, and scholarship organizations; maintains effective working relationships.
· Works with SFS team to maintain accurate procedure manuals.
· Works to ensure student accounts are resolved prior to the beginning of semester.
· Attends Enrollment events as needed; weekend or evening hours may be required.
· Maintains a commitment to service excellence in all interactions.
Contributes to the overall success of Student Financial Services and the university by performing other duties and responsibilities as assigned.
Susquehanna University
Education and Experience: High school diploma or equivalent is required with two years of office experience. An associate or bachelor’s degree with no experience will be considered. Experience in student financial aid or student accounts receivable is strongly preferred. Knowledge, Skills, Abilities: The person in this position should possess the knowledge and understanding of statute and regulations related to student financial aid and student accounts receivable, have excellent oral and written communications skills; the ability to write clear, concise letters and emails; and the ability to effectively communicate with students and parents while maintaining patience, tact and professionalism. They must be able to calculate figures and amounts in a timely and accurate manner. They should be able to demonstrate skills in Microsoft Office, including Excel, Word, and Outlook. They should have the ability to organize and prioritize work assignments, handle confidential information in a professional and ethical manner, and manage and process detailed information with frequent interruptions. They should also exhibit proficiency in analyzing and interpreting data to solve problems within established policies and procedures. The person in this position should possess the flexibility to work evenings and weekends on occasion and be committed to continual professional development and can attend professional conferences in the field of student financial services. Physical Demand: Must be able to remain in a stationary position for extended periods of time indoors. Operate a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their tuition bill or financial aid package; must be able to exchange accurate information in these potentially escalated situations. Position requires the ability to communicate information and ideas so others will understand. Position requires the ability to occasionally lift 10 pounds. Position requires occasional interaction with students and families in group settings.
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To apply for this job please visit jobs.susqu.edu.