Associate Director of Financial Aid
Job Summary
Reporting to the Senior Director of Student Financial Services, the Associate Director of Financial Aid executes Susquehanna’s financial aid program (institutional, federal, state, external) to recruit and retain students. The Associate Director processes financial aid in an accurate and timely manner for university students while also partnering with Student Accounts to ensure the accuracy of student account statements. The Associate Director will ensure compliance with all applicable laws and regulations on behalf of Susquehanna University. This position is defined as an exempt position under FLSA regulations.
Specific Responsibilities
Planning, development, and implementation of Student Financial Aid Programs
Provide excellent customer service related to the administration of student financial services.
Provide on-going training and support to ensure staff development growth and increased knowledge of institutional, state, and federal guidelines.
Coordinate and execute streamlined interdepartmental processes within the University, including but not limited to, the Registrar, GO, Academics, Admissions, Residence Life, Student Life, Center for Academic Success, Career Development Center, TRiO, Reach Scholars, & Athletics.
Collaborate with the Senior Director to develop and review office procedures maximizing accuracy, efficiency, productivity, and customer service.
Interact and operate within various software systems used in SFS and coordinate updates to the university website as needed.
Manage the awarding of financial aid packages to recruit and retain students
Execute awarding and packaging policies to support enrollment goals and maximize the utilization of funds.
Provide financial aid counseling for students and their families.
Collaborate with the Senior Director to develop performance goals and measures to evaluate success of assigned area of responsibility.
Work with other university offices to assist them in understanding financial aid information for students and processing institutional financial aid (i.e., GO, Hawk Hub, Admissions, Finance, Academics, Student Life, Residence Life, Athletics).
Coordinate with SFS co-workers the authorization of financial aid to be disbursed to student accounts, including but not limited to GO grants, PA state grants, institutional academic merit scholarships & need-based aid programs.
Cross-train other University members on financial aid, student billing, and other student facing processes and policies.
Create and provides data and/or reports on university operations for tracking and evaluation.
Ensure compliance with federal, state, and university regulations
Monitor students’ eligibility for financial aid funds.
Attend federal, state, and professional financial aid training conferences.
Keep current on federal and state financial aid programs, including interpretation, implementation, and compliance regulations, procedures, and eligibility requirements.
Administer aspects of the Federal Pell Grant, Federal Supplemental Educational Opportunity Grant, Federal Loan Programs, PA State Grant programs, Federal Work-Study Program, and Susquehanna’s institutional grant, scholarship, and aid leveraging programs.
Develop student consumer information and provide this information to students as required by federal regulation or university requests.
Susquehanna University
Qualifications Education and Experience A bachelor’s degree with at least five years of financial aid experience is required. However, a total of nine years of relevant experience, regardless of formal education, will also be considered. Knowledge, Skills, Abilities The person in this position will possess the knowledge of federal and state regulations pertaining to the delivery of financial aid funds for higher education, have experience with technological resources including a wide variety of software programs and applications including but not restricted to university ERP systems, word processing, spreadsheets, and databases, and have knowledge of federal tax forms and financial aid application forms. They will be skilled in math and accounting procedures to reconcile student and financial aid fund accounts and be skilled and have experience in customer services to provide excellent customer care. They will have the ability to communicate in verbal and written form to ensure shared understanding of information, ability to manage multiple tasks and deadlines and the ability to navigate sensitive financial & personal situations of students/ parents. Physical Demand Must be able to remain in a stationary position for extended periods of time indoors. Exposure to repetitive motion of the fingers, hands, and wrists daily. Use of a PC and telephone, photocopier, and facsimile machine approximately 95% of the workday. Position requires the ability to occasionally lift ten pounds.
The job posting and application instructions are available here: https://jobs.susqu.edu/postings/4469
yes
To apply for this job email your details to erdley@susqu.edu