Associate Director of Financial Aid – Student Services and Outreach
The Associate Director assists in the development, implementation, maintenance and overall administration of federal, state and institutional financial aid programs. Provides financial aid and financial literacy information to students, parents and the community through various workshops and financial aid nights. Works closely with Admissions to provide financial aid outreach to assist with recruiting efforts to ensure students are aware of the availability of federal, state and institutional funds to assist with paying for college. Responsible for supervision of financial aid assistants. Must be flexible and able to commute between campuses. Some evening hours and weekend hours required.
Reports to the Executive Director of Financial Aid and Scholarships.
Essential Duties and Responsibilities
· Provides supervision and evaluation for part and full time financial aid assistants.
· Presents financial aid & financial literacy workshops & seminars. Represents Financial Aid Office at college nights, presentations given off campus and in collaboration with other sites and departments on campus. Assist with recruiting where needed.
· Ensures the financial aid staff uses various communication tools and methods to provide excellent student-centered communications to current and prospective students.
· Responsible for administration of PHEAA Special Programs
· Responsible for packaging of federal aid and certification of private educational loans.
· Responsible for administration of the Federal Work Study program in conjunction with Career Services including supervision and training of Federal Work Study students in the Financial Aid Office.
· Responsible for awarding and administration of various College and external scholarship programs.
· Responsible for review of professional judgement cases including but not limited to SAP appeals, dependency overrides and special circumstances.
· Provides counter and telephone support as needed.
· Assumes responsibility for management of the financial aid office in the absence of the Executive Director.
· Represents the office as-needed both internally and externally.
· Develops and maintains an operations and procedures manual for this position.
· Performs specialized projects, duties, and/or functions as assigned by the Executive Director of Financial Aid.
Lehigh Carbon Community College
Required Education •Bachelor’s degree in business management, accounting or communications or other related fields from an accredited institution of higher education. There is no substitution of experience for education permitted. Certifications •Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting) Work Experience •Minimum two years’ of financial aid experience in a higher education environment required. Knowledge, Skills, Abilities •Must possess a high level of the following work skills and behaviors: public speaking, teamwork, cooperation, initiative, customer service, high level of accuracy, analytical and problem solving skills, excellent organizational, written and oral skills, ability to work in an office with frequent interruptions and commitment to continuous professional growth in skills and knowledge. •Must demonstrate a commitment to continuous professional growth in skills and knowledge. Preferred Qualifications •Prior experience with a networked environment such as the Ellucian Banner software along with experience with reporting tools such as Argos and MS Access and MS Office Suite is strongly preferred. •Bilingual (Spanish)
To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs.
To apply for this job please visit www.lccc.edu.