Sr. Associate Director of Financial Aid Counseling

The Sr. Associate Director of Financial Aid Counseling is directly responsible for the day-to-day operations associated with financial aid packaging and processing, prospective and current student advising, and customer service; all efforts are focused on helping students understand options and secure funding in support of their education while maintaining compliance with state, federal, NCAA, and institutional aid regulations.  The Sr. Associate Director directly manages a population of students while also managing a staff with assigned populations.

Financial Aid Office Management:  manage the day-to-day operations of the financial aid counseling team; this includes management of direct customer service functions (i.e. in-bound calls, emails, walk-ins).
Financial Aid Counseling:  ensure that all prospective and current students understand application procedures and eligibility requirements; work with students to ensure that they exhaust all options for funding their education; provide clear communication on all aspects of the aid process including at new student recruitment events.
Financial Aid Communications:  directly responsible for ensuring that financial aid related information is communicated clearly and accurately across all mediums (in-person presentations, web, print, email, student portals, etc.); this includes information on financial literacy.
Financial Aid Packaging/Processing:  ensure that each individual aid applicant receives a financial aid package that is timely, accurate, and clear; ensure that each individual aid applicant receives expected disbursements of aid.
Financial Aid Record Maintenance:  ensure that each individual’s aid record is updated to reflect the most current information/status of the student.
Workstudy Program Administration:  oversee the administration of the University’s work study program.
Regulatory Compliance:  ensure compliance with all state, federal, NCAA, and institutional regulations; stay abreast of changes related to compliance.
Staff Management:  directly manage employees assigned to the team (includes hiring, onboarding, training, performance management); serve as the point of contact in the absence of the team leader.
Key Collaborations:  collaborate extensively with academic and administrative colleagues in the aiding of new and continuing students.
Financial Aid Leadership Responsibilities:  as a senior member of the Financial Aid team, contribute to efforts related to planning, policy & procedure development, quality assurance & effectiveness, and team management.
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson