Financial Aid Counselor I
The Financial Counselor I assists in the administration of federal, state and institutional financial aid for undergraduate, graduate and non-degree seeking students and must be familiar with Temple University, federal and state financial aid regulations and procedures. They must be able to effectively communicate and counsel enrolled and prospective students and their families and assist in making the overall service experience as seamless as possible. The Financial Counselor I will process financial aid including file review, needs analysis, financial aid packaging and federal verification. He/she will adhere to all appropriate processing policies and procedures as well as perform the data entry function necessary to support the financial aid programs. The objective of the position is to assist the Student Financial Services (SFS) office in its support of Temple University’s effort to attract and maintain qualified students through timely and effective distribution of financial aid. Performs other duties as assigned.
Essential Functions of Position
- Process financial aid; including file review, needs analysis, financial aid packaging and federal verification.
- Work independently and remain focused in a fast-paced environment, handle multiple tasks and interact with students and parents in stressful situations while maintaining accuracy and a highly processional demeanor.
- Interpret and adhere to federal, state and institutional regulations and policies specific to the processing and disbursing of financial aid.
- Exercise professional judgment in individual student cases.
- Maintain confidentiality of private, personal information provided by students and their families.
- Provide counseling to students concerning the financial aid programs provided through the Student Financial Services office.
- Advise students and their parents regarding financial aid funds and its impact on their student accounts and payment processes.
- Communicate effectively with students via e-mail providing information and responding to requests.
- Performs other job related duties as assigned by supervisor
- Clearly and respectfully communicate with students, families, and university constituents through a variety of media.
- Attend University events as needed, including admissions open houses, position will require occasional evening/weekend event coverage
Required Education and Experience Bachelor’s degree and a minimum of one year related experience. An equivalent combination of education and experience may be considered Demonstrated experience delivering accurate and courteous service in a fast-paced and demanding environment. Preferred Experience Prior experience processing and reviewing student accounts using the following: Banner ERP system, Common Origination & Disbursement Website (COD), FAA Access to CPS online website and National Student Loan Data System website. Prior experience with the Pennsylvania Higher Education Assistance Agency grants, policies and website.
To apply for this job please visit temple.taleo.net.