Associate Director

Associate Director

Job Description:

Temple University seeks an experienced, dependable, organized, strategic thinker, and supportive leader with a track record of successful management and communication skills to join our team for the position of Associate Director for Processing within the office of Student Financial Services (SFS).

This position: provides leadership, direction, and supervision to staff while managing the day-to-day administration of complex financial aid programs; works closely with the Director and systems operation team to design and implement financial aid strategies, policies, and procedures that further the university’s strategic goals—ensuring  compliance with all federal and state laws and regulations, and university policies and procedures; is responsible for maintaining compliance by analyzing data and preparing financial reports as necessary and regularly auditing financial aid procedures, practices, documents, and operations to best administer financial aid and assist in funds management, and, investigates, proposes, system and procedural enhancements.

Temple offers a unique working environment within the city of Philadelphia. The university is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home.

Temple offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

In the Division of Enrollment Management, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion, and cultural competency throughout our operational efforts. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Temple’s values. Performs other duties as assigned.

Visit to learn more about the benefits of working at Temple University.

This position is temporarily assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia’s mandate, all Temple University students, faculty, staff and contractors must be fully vaccinated, unless they have a medical or religious exemption approved by the university.  An individual is considered fully vaccinated 2 weeks or more following the second dose of the Pfizer or Moderna vaccines, or 2 weeks or more following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University’s vaccination or exception requirement will be prohibited from working until proof of vaccination or an exception is provided.  For more information visit the university’s Vaccines web page at

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.


Temple University

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Required Skills & Abilities: * Demonstrated progressive experience with enterprise student information systems; identifying trends in data; and executing data-informed decisions. * Ability to maintain a high level of customer service for existing business functions while exploring new functional process efficiencies while navigating within the ever-evolving financial aid delivery landscape. * Excellent written and verbal skills and the demonstrated competence to effectively present information in either format. * Proven technical skills with specific focus on Banner financial systems to ensure data integrity, compliance, and adequate internal controls. * Strong interpersonal skills and the ability to work with employees at all levels of the University. * Demonstrated commitment to diversity and the ability to help build intercultural understanding and demonstrate multicultural perspectives that can foster a diverse and inclusive community. * Excellent organizational, time management, collaboration, and active listening skills. Preferred: * Master’s Degree


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Application Deadline:

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