Public Affairs – Program Analyst, PHEAA
This role is responsible for the administration and management of programs which support access to higher education through financial aid delivery systems and materials for PHEAA. Programs including scholarships, grants, matching funds and other awards, and are generally funded through state or federal appropriations. Program Administration is accomplished through procedure development, process documentation and analysis of financial and non-financial program data. The Program Analyst ensures compliance with established eligibility requirements, program policy, and guidelines. This role also manages relationships with customers and stakeholders to ensure program management is upheld.
Bachelor’s degree and two years of experience in a program management role or the equivalent training and applicable experience. Knowledge of with the Agency’s software development life cycle process and tools, including Service Desk Tickets, Confluence, and Jira. Track record of paying attention to details. Excellent written and oral communication skills. Demonstrated exemplary customer service. Demonstrated ability to conduct research and summarize the results. Proven ability to manage multiple activities and varying priorities while ensuring accurate and timely results. Exposure to project management. Preferred Qualifications: Master’s Degree and knowledge of higher education industry and experience in procedure or workflow development.
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