Financial Aid Counselor/Assistant Director of Financial Aid

Financial Aid Counselor/Assistant Director of Financial Aid

Job Description:

About Franklin & Marshall College:
Franklin & Marshall College is a residential college dedicated to excellence in undergraduate liberal education. Its aims are to inspire in young people of high promise and diverse backgrounds a genuine and enduring love for learning, to teach them to read, write, and think critically, to instill in them the capacity for both independent and collaborative action, and to educate them to explore and understand the natural, social, and cultural worlds in which they live. In so doing, the College seeks to foster in its students’ qualities of intellect, creativity, and character, that they may live fulfilling lives and contribute meaningfully to their occupations, their communities, and their world.

Job Description:
Franklin & Marshall College is recruiting for a full-time Financial Aid Counselor/Assistant Director of Financial Aid.

Job Details:

  • Location: F&M Campus – Lancaster, PA
  • Classification: Full-time / Exempt
  • Schedule: 40 hours, Monday – Friday.
  • Reports to: Director of Financial Aid
  • Department: Office of Financial Aid

The Financial Aid Counselor/Assistant Director of Financial Aid (ADFA) supports the Director of Financial Aid with the administration of federal, state, and institutional financial aid programs. The ADFA assists in implementing policies and procedures to ensure compliance with the U.S. Department of Education, FERPA, state, and college regulations and policies. This position provides excellent customer service to all internal and external stakeholders of F&M in order to recruit and then retain students towards their graduation from the College.

Essential Functions:

Counsel parents (families) and students in understanding and resolving enrollment issues. Provide excellent customer service to students awhile counseling them on financial aid needs and concerns.
Responsible for the administration of specific financial aid program areas.
Student financial aid file review and verification.
Support the Director of Financial Aid to develop, vet, and implement policies and procedures in accordance with the U.S. Department of Education, FERPA, state, and college policies in order to ensure regulatory compliance in all areas of financial aid including distribution, audit, and reporting requirements especially as it pertains to our PowerFAIDS software. Supports the DFA to ensure required federal, state, and institutional financial aid related reports and applications are completed accurately and timely.
Work collaboratively with campus colleagues (Academic Departments, Student Account Office, Registrar Office, ITS, Advancement, and other campus offices) and external partners to ensure the timely and accurate delivery of financial aid funds to students.
Support the Director of Financial Aid to develop and coordinate activities related to enrollment and retention of students with campus colleagues.
All other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • At least 1 year of related experience with Financial Aid services.
  • Intermediate level of proficiency with Google Suite (Gmail, Docs, Sheets, Slides, Drive).
  • Ability and willingness to provide excellent service and to work in a collegial manner with students, faculty and staff, and other constituencies is essential.
  • Because this position works with minors (non F&M students under the age of 18) please review the link below that includes information regarding the protection of minors. Click HERE.

Preferred Qualifications:

  • Master’s Degree.
  • At least 4 years of related experience with Financial Aid Services.

Additional Information:
Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, Pennsylvania ACT 153 background clearances, and verification of credentials. The College will coordinate these verifications.

Franklin & Marshall College strongly encourages all employees to be fully vaccinated against the COVID-19 virus.

Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events. To learn more about our Benefits, please visit our Benefits Page.

Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran’s status, genetic information, family or marital status, sexual orientation, or any other protected class.

Application Instructions:
All submitted materials must be submitted via this online process. We regret we are unable to accept applications or resumes submitted via mail, email, or fax. As you are submitting your application via this online process, please ensure that you provide an accurate email address. You will then receive an acknowledgment indicating that your application materials have been received. Individuals who need accommodations due to a disability in order to submit an application or attend an employment interview should contact Human Resources at (717) 358-3996.

If you experience difficulty submitting your resume or cover letter, please CLICK HERE for assistance. If you have previously applied online to a position at Franklin & Marshall College and want to check on your submission or make changes, please CLICK HERE to log back into your account.


Franklin & Marshall College

To apply for this job please visit