Associate Director of Financial Aid

Independently and collaboratively manage projects and programs as assigned by the Senior Director

Provide Financial Aid information through presentations (open houses, orientation programs, scholarship receptions, and other on and off campus College events)

Administer, monitor, and reconcile Institutional, Federal, and or State financial aid programs as assigned

Perform the packaging of financial aid applications for prospective and returning students (populations to be assigned by the Senior Director of Financial Aid), including performing verification, making professional judgment decisions, monitoring academic progress, determining eligibility based on needs analysis criteria, and making financial aid offers

Counsel prospective and current students/families on financial aid application procedures, available funding, financial management and budgeting practices

Develop and maintain policies and procedures for areas of responsibility

Work with various software and financial aid systems and applications (PowerFAIDS, Jenzabar, Slate, COD, NSLDS, PHEAA, ELM, EDconnect)

Represent the Senior Director of Financial Aid in the office, in meetings and in presentations as necessary

Assist the Senior Director in the mentoring and training of all Financial Aid Office staff members

Work closely with appropriate offices and departments on campus

Quality check financial aid files for compliance and accuracy

Support the College’s enrollment and retention goals

Remain current on financial aid policies and procedures

Back up other financial aid counselors as needed

Other duties as assigned

Other Skills, Abilities, and/or Training

Ability to preserve confidentiality of information, discernment and professional judgment
Ability to prioritize multiple tasks in a fast-paced environment
Strong organizational skills and attention to detail
Ability to work within strict deadlines
Ability to be proactive and or troubleshoot issues as they may arise
Good interpersonal skills and desire to be a team player
Exceptional customer service skills
Excellent oral and written communication skills
Familiarity with industry terms and processes
Ability to use a multi-line phone system
Proficient with Microsoft® Office Suite
Ability to comprehend, interpret and accurately apply federal and state regulations related to financial aid
Ability to work occasional evenings and weekends as needed