Office Coordinator of Student Financial Services

Office Coordinator of Student Financial Services

Job Description:

Summary of Responsibilities: Under the oversight of the Director of Student Financial Services, the Office Coordinator provides financial aid counseling and administrative support duties to facilitate the operation of the Student Financial Services office.

This is a 12-month part-time position that will work approximately 20 hours per week.

Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)

A: Customer/Student Assistance:

  • Serves as a central point of contact with students, parents, other departments and external constituencies in the resolution of a variety of day-to-day matters.
  • Provides support activities for the department such as answering telephones, assists in resolving problems and inquiries of students and visitors, reviews and distributes incoming and outgoing correspondence, and is responsible for appropriate follow-up communication.
  • Assists students and parents with understanding all aspects of the financial aid process, including the various types of financial aid, important deadlines, financial aid awards, and questions related to billing; provide advice and counsel regarding eligibility requirements and assist with the completion of the FAFSA application, assisting students and parents in a way that helps them gain a thorough understanding of the process.
  • Interacts with appropriate outside entities to facilitate the student eligibility process or to conduct the duties associated with an assigned area of specialization.
  • Participates in the development of institutional financial aid/veterans’ policies and procedures that will positively impact efficiency and quality of service provided.

B: Office Management:

  • Manages Student Financial Services Communications including SFS email account, front desk, written communications, telephone inquiries, and Teams communications. Serves as coordinator of all inquiries both electronic and in-person including timely follow-up to students in all programs (TUG, ODP, CUBM, GRAD).
  • Responsible for system integration functions such as ISIR corrections, file organization, phones, batch letters and document tracking, student’s system ‘lock-outs’, coordinate mailings, texts and other communications, and order/maintain office supplies.
  • Oversees work study students. Assists in interviewing, hiring, training, and overseeing work performed.

C: Systems Support:

  • Assists with processing student financial aid applications, document collection and file upload to facilitate the awarding of scholarships, grants and other institutional, federal and/or state financial aid.
  • Manage the process of adding/tracking outside aid, PAOVR, etc.
  • Manage data integration process (PowerFaids) including match records function, updates, batch postings, check/review assigned selections set, and run anticipated aid as needed.
  • Assist with audits, compliance, reporting and data management.
  • Maintains appropriate database systems and generates reports.
  • Participates in training and professional organizations to keep abreast of new information and program changes to be implemented.
  • Responsible for system integration functions such as ISIR corrections, file organization, phones, batch letters and document tracking, student’s system ‘lock-outs’, coordinate mailings, texts and other communications, and order/maintain office supplies.

D: Performs other related duties as assigned.


Geneva College


Qualifications: Minimum: Education/Certification: High School Diploma or GED and a combination of education and experience that demonstrates possession of the requisite knowledge, skills, and abilities. Experience: Prior work experience in customer service and with computer applications such as Microsoft Word, Access, Outlook, and Excel. Skills/Abilities: Organize with attention to detail. Exchange information clearly and concisely; Communicate effectively, verbally and in writing; Type at a reasonable rate of speed; Obtain knowledge of computer applications and software, as needed; Resolve questions and problems in a professional manner; Work in an accurate, efficient, and timely manner; Work with others, prioritize tasks, and manage in an atmosphere of frequent interruptions. Christian Commitment: Eligible candidates must be a thoughtful and articulate Christian and an active member of a Protestant evangelical church. Preference will be given to candidates who support and have an articulate understanding of the Reformed faith. The individual must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work. Preferred: Education/Certification: Bachelor’s Degree Experience: Two to three years of previous experience in a financial aid or admissions environment.

Application Deadline:

until filled

Accept Electronic Resumes


To apply for this job email your details to