Director of Student Financial Services
Summary of Responsibilities: The Director of Student Financial Services gives direct oversight of student financial services for all programs of the college. This leadership role in the department is responsible for hiring, training and managing staff, modeling and maintaining a student service-minded environment. The position is also responsible for ensuring regulatory compliance for federal and state financial aid and cash management requirements, creating and communicating financial aid awards, and working with other units within the college to coordinate college work study, off campus study, and oversight for endowed and restricted scholarships. The Director of Student Financial Services will also represent the College at various recruitment events, on and off campus. The Director of Student Financial Services reports directly to the VP Information Technology Services / CIO.
Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)
Management of Financial Aid Awarding, student payments, and collections:
* Manages all Institutional, State, Federal and private financial aid and scholarship funds, ensuring compliance with all regulations, policies, procedures and audit requirements and deadlines; attends meetings and conferences as needed for the purpose of staying current on changing state and federal regulations.
* Collaborates with the VP Information Technology Services / CIO and the Vice President of Enrollment and Marketing to develop the policies and procedures for the efficient, strategic and effective administration and awarding of all aid programs including scholarships; develop an institutional aid budget that supports the enrollment goals of the College and is competitive with other similar institutions.
* Produces internal and external reports such as FISAP, IPEDS, Common Data Set, Gainful Employment, etc. and collaborates with other units for the purpose of institutional research studies
* Supervises the management of the student information system to produce timely and efficient decisions as well as personalized communications with students and parents.
* Collaborates with other units for the management of Federal Work-Study
* Manages and is responsible for the financial aid budget and establishes or maintains office procedures for effective budget management; administers a system for maintaining aid records and files according to audit guidelines.
* Responsible for creating and communicating financial aid awards in a timely and efficient manner, including awarding parameters, aid distribution; monitors eligibility requirements for aid.
* Supervises and give effective leadership to the aspects of student account receivables, collections, and payment plan administration; ensure adequate and consistent reporting procedures and requirements are in place and executed effectively.
* Collaborates with the College business office to ensure that disbursement of student aid is executed in a timely and efficient manner and according to audit guidelines.
Student Service and staff supervision:
* Develops, models and maintains a student centric culture of service among all staff in the department; maintain excellent customer service to students and internal and external constituents.
* Facilitates resolution for complaints and/or concerns; ensures friendly, student customer service
* Manages, hires, trains, supervises and evaluates Student Financial Services staff to develop an enthusiastic and highly competent team that demonstrates strong professional performance levels.
* Leads with a servant-leader example, fosters a collaborative office environment and encourages continual professional development and growth among staff.
* Fosters cross-training among staff for the purpose of workload and other efficiencies.
* Monitors work levels among staff; ensures a positive work/life balance.
Department Budget Management:
* Develops and manage department budget and resource allocation.
* Work with College Business Office to develop financial aid budget forecasts.
* Collaborates with Institutional Advancement for the awarding of endowed and other funded scholarships; efficiently use these resources for the purpose of attracting and retaining students.
* Collaborates with the Marketing and Public Relations office to maintain the Student Financial Services web pages; assists with review and development of communication to students as it relates to student recruitment and retention, including letters, email, website content, forms, and other marketing materials.
* Conducts information sessions in various formats for the purpose of educating students and parents, faculty, staff, and administrators about the financial aid process.
* Collaborates with various campus units to develop and maintain procedures to insure compliance with federal, state, and institutional policies and regulations according to audit guidelines
* Collaborates with Institutional Technology
Qualifications: Minimum: Education/Certification: Bachelor’s Degree Experience: 5-8 years of experience that is directly related to the responsibilities as specified above. Experience leading and mentoring teams of individuals in a customer service environment. Demonstrated ability to create and maintain an atmosphere of excellent student customer service. Experience with financial aid budget forecasting and reporting. Clear understanding of and ability to communicate the value of Christian higher education. Skills/Abilities: Clearly articulate your personal relationship with Jesus Christ. Ability to provide leadership and direction that creates and atmosphere of professionalism and student-friendly service. Maintain a positive attitude and strong work ethic Demonstrate strong written and verbal communication, time management and organizational skills. Possess attention to details, excellent problem solving, analytic, interpersonal and conflict resolution skills. Ability to confront poor performance and/or negative behavior among staff, coaching staff for proper professional development. Ability to oversee a complex student aid system and to work effectively with other administrators. Maintain knowledge of systems used to administer and manage financial aid awarding; experience in Microsoft Office skills and strong Microsoft Excel Spreadsheet skills. Christian Commitment: Eligible candidates must be a thoughtful and articulate Christian and an active member of a Protestant evangelical church. Preference will be given to candidates who support and have an articulate understanding of the Reformed faith. The individual must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work. Preferred: Experience: 6-8 years of proven success in the profession of financial aid, successful budget management and development and operationalization of a financial aid strategy. Master’s degree (MBA, Higher Education, or similar) EOE STATEMENT Geneva College does not discriminate in hiring or in terms and conditions of employment based on an individual's race, color, sex, age, disability or national origin. As a Christian college rooted in the evangelical and Reformed tradition and governed by the Reformed Presbyterian Church of North America, compliance with Geneva's Christian views is considered a bona fide occupational qualification under Sections 702 & 703 of Title VII of the 1964 Civil Rights Act as amended, and will have a direct impact on employment consideration.
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