Senior Financial Aid Counselor & Client Services Supervisor

The Senior Financial Aid Counselor & Client Services Supervisor is primarily responsible for overseeing the day-to-day operations of the Financial Aid Department’s Front Office and managing third-party Call Center. This individual must be knowledgeable of and have experience in processing multiple student aid programs. Overseeing the front office requires supervising the Client Services Representative, student workers, and a graduate assistant; as well as serving as the customer service lead, managing the student wage budget, and developing and coordinating training for Front Office and Call Center staff. The individual in this position is required to control the information and document flow within the office, handle all incoming complaints, and be the first line of resolution for problems. This individual must direct financial aid inquiries to the appropriate staff and maintain the online appointment scheduler and calendar. In addition, they will assist students and families with the financial aid process while interfacing with other federal, state, and institutional departments. The Senior FA Counselor and Client Services Supervisor must maintain a positive manner and be able to perform under pressure in a fast-paced, high-performance environment.

This position is represented by a labor union and is subject to the terms and conditions of the SCUPA- SUA & GFPC Collective Bargaining Agreement.